FAQ
- How do I become a Vantage President’s Club Member?
- What do I do if an item is out of stock?
- How much will I have to pay for shipping?
- How can I track my order?
- How is order status different from tracking information?
- What forms of payment will you accept?
- What is CVV?
- What happens if I need to return an item?
- How do I open an account with the Vantage E-Store?
- What if I have a leftover credit balance?
- What are you Customer Service hours?
When you reserve your third trip with Vantage you become a member of Vantage Deluxe World Travel President's Club. This club entitles you to privileges reserved exclusively for our most valued customers. The President's Club is part of the Vantage Preferred Traveller Rewards program for all our repeat travellers.
In addition, as a President’s Club Member, you can redeem your Vantage travel credits at the Vantage E-store. Just remember to enter your customer number when you go to Checkout on this website. It’s yet another valuable benefit of being a President's Club Member.
A product's availability is clearly noted on the Product Detail page as "In Stock," or "Release Date." Most items on our site are In Stock and ready to ship. Some items are either temporarily out-of-stock or are not available for shipment until a specific release date provided by the manufacturer (Release Date items).
Most orders for In-Stock items are processed as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you. Please note that business days are Monday-Friday, excluding federal holidays within the United States.
Expected shipment times appearing on the Product Detail page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.
Standard shipping charges are included in the price of all items on the Vantage E-Store website unless otherwise noted. At checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.)
Generally, you will have the option of upgrading your shipping method for faster delivery (such as Third Day or Overnight service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.
48 Contiguous United States
- Standard Ground, normally 3-8 business days
Most items may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 3-8 full business days. - Third Day delivery, normally 3 business days
Most items may be shipped to the 48 contiguous United States via Third Day service. You can expect your order to arrive within 3 full business days. - Overnight, normally 1 business day
Most items may be shipped to the 48 contiguous United States via Overnight service. You can expect your order to arrive within 1-2 full business days.
- Third Day, normally 3 business days
Most items may be shipped to Alaska and Hawaii via Third Day service. You can expect your order to arrive within 3 full business days.
At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means that even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.
Orders placed may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).
Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, Your Order History will not offer tracking information, but will still offer order status and other details. Read the information provided below on this page to learn the difference between tracking information and the order status.
The status of your order is easy to find.
Finding Your Order Status
- Check your email You were required to enter an email address during Checkout; you will receive emails at your address keeping you up-to-date about the status of your order.
- Visit the website Sign In for Your Order History 24 hours a day. You may view information about your most recent orders (including tracking information) as well as past orders.
- Contact us. If you still have questions about your order, please contact us at 1-877-277-7730.
The status of your order is supplied by our site, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx or UPS) that may provide tracking information until your order is delivered. The tracking information is accessible from Your Order History on our website when it becomes available.
- Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.
Credit cards accepted:
- MasterCard
- Visa
- Vantage E-Travel credits
- For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
- We are only able to accept credit cards drawn on a U.S. bank.
The Card Verification Value (CVV) is a number printed on credit cards to serve as an extra safeguard for your credit card purchases. Some card issuers refer to this number as the 'Card Verification Value', 'Card Verification Number', 'Card Verification Code', 'CVV', 'CVV2', 'Personal Security Code'. The number is not embossed on the card and hence not printed on receipts, etc., making it much harder for anyone other than the cardholder to know the code. Depending on the type of credit card you use, it is the 3- or 4-digit number printed on the back or front of your credit card.
We require, for your safety and security, that you enter your card verification number, if it is available. If it is not available, please try using a different credit card. On MasterCard and Visa cards the verification number is a 3-digit number printed on the back of your card. It appears after and to the right of your card number as printed in the signature strip.
We want you to be fully satisfied with every item you purchase from the Vantage E-store. If you are not satisfied with an item you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.
The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure full credit. After 30 days, please contact the manufacturer directly.
If you receive a damaged or defective item, contact a Customer Service Specialist within 30 days of delivery at 1-877-277-7730. Please supply the Specialist with the order number and item number from your original confirmation email. The Specialist will also need your email address and phone number. Vantage will make every reasonable effort to replace the item in a timely manner. We cover shipping charges if there was damage to the item due to shipping.
You can expect a refund in the same form of payment originally used for purchase within 3 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
The packing slip in your package will contain detailed instructions for returning an item.
Opening an account on the Vantage E-Store is easy. Simply click My Account or when you place an order, you will be prompted to log in with your email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive emails about your order.
Account Benefits
Set up My Account and customize your preferences! Improve your shopping experience by taking advantage of these great benefits...
- Order History - Receive important information regarding your order and the capability to track your order up to the moment it arrives.
- Faster Checkout - Save your billing and shipping information to make it easier to find and buy your favorite travel gear. Enjoy hassle-free checkout!
If you don’t use the total amount of your Vantage credit, you can use the amount on a future purchase at the E-Store. Your remaining balance will be displayed at the final checkout process.
Customer Service Department hours are Monday-Friday 8:30am-9:00pm; Saturday 9:00am-6:00pm; Sunday 12:00pm-6:00pm EST. The Customer Service phone number is 877-277-7730.
Copyright © 2010 Vantage Travel